Privacy Policy

Information We Collect

Account Information

• Name, email address, and contact details
• Billing information and payment details
• Account credentials for authentication

Service Usage Information

• Connection logs (timestamps, IP addresses)
• Storage usage metrics and bandwidth consumption
• Technical information about your backup configuration

Backup Data

We facilitate the storage of your backup data on secure, air-gapped infrastructure. Importantly:

• We do not access, scan, or inspect the content of your backup data
• Your data is transferred securely using encrypted protocols
• We maintain strict access controls limiting who can interact with storage systems

How We Use Your Information

• To provide our services: Managing your account, processing payments, and delivering backup functionality
• For security purposes: Protecting our systems and your data from unauthorized access
• For service optimization: Improving performance, reliability, and security of our platform
• For communication: Sending service notifications, updates, and responding to your inquiries

Data Sharing and Disclosure

Third-Party Service Providers

We work with select service providers who help us deliver our services:

• Cloud infrastructure providers who host backup storage
• Payment processors for handling transactions
• Analytics services for website optimization

These providers are contractually bound to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose information if required by law, legal process, or government request, or to protect our rights, property, or safety.

Data Security

We implement security measures to protect your information:

• Encryption during transit using secure protocols (SSH/SFTP/SCP)
• Physical air-gap between backup infrastructure and internet-facing systems
• Regular security audits and monitoring

Your Rights and Choices

You have the right to:

• Access and correct your personal information
• Request deletion of your account and personal data
• Opt out of marketing communications
• Export your data in a portable format

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Your backup data is stored according to your subscription terms and will be securely deleted upon account termination following a 30-day grace period.

International Data Transfers

Your data may be processed and stored in facilities located in the United States. When transferring data internationally, we implement appropriate safeguards to protect your information in compliance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of significant changes via email or through our website.

Children's Privacy

Our services are not directed to individuals under 16 years of age, and we do not knowingly collect personal information from children.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@safeoffsitebackups.com

Address: 18 Shipyard Dr, Unit 2A, Hingham, MA 02043